1. Who We Are
We are the National Association of Veterans & Families (NAVF).
Our website is located at: https://www.navf.org.
2. Intake Information and Referral Consent
By submitting information through this intake form, you consent to NAVF collecting, processing, and securely storing the personal, medical, financial, benefit-related, and other information you choose to provide.
NAVF uses this information to better understand your situation, provide general education and navigation support, identify possible next steps, and help connect you with appropriate resources or referral options.
NAVF does not provide legal, financial, tax, medical, or VA-accredited claims representation. NAVF does not guarantee eligibility, approval, benefit amounts, or processing times.
If claim preparation, claim submission, or representation before the Department of Veterans Affairs is needed, those services must be provided by an appropriate VA-accredited representative, attorney, claims agent, or Veterans Service Organization.
If NAVF determines that a referral may be appropriate, and you consent to that referral, NAVF may share your intake information and documents with the third-party professional, organization, VA-accredited representative, attorney, claims agent, or Veterans Service Organization involved in that referral.
If you are the claimant: You are providing your own information.
If you are submitting information on behalf of a claimant: You confirm that you have the claimant’s permission or legal authority to provide this information. Proof of permission or legal authority may be requested.
3. Website Data Practices
Comments
When you leave comments on our website, we collect the information entered in the comment form, along with your IP address and browser user agent string, to help detect spam.
An anonymized hash of your email address may be sent to the Gravatar service to check whether you have a profile picture. You can review Gravatar’s privacy policy here: https://automattic.com/privacy/. After your comment is approved, your profile picture may appear publicly with your comment.
Media
If you upload images to the website, please avoid uploading images with embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images.
Cookies
If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies may last up to one year.
Temporary cookies may be set when you visit our login page to verify whether your browser accepts cookies. Additional cookies may be used to save login and screen display preferences.
Embedded Content
Articles on our website may include embedded content, such as videos, images, or articles from other websites. Embedded content from other websites behaves as if you visited those websites directly. These third-party websites may collect data about you, use cookies, and track your interactions with their content.
4. Data Sharing, Retention, and Rights
Data Sharing
NAVF may share information when needed to operate its services, protect the security of its systems, comply with legal obligations, respond to lawful requests, or complete an authorized referral or related support service.
NAVF does not sell your personal information.
Data Retention
Comments and related metadata may be retained indefinitely to help recognize and approve follow-up comments automatically.
For users who register on our website, personal information stored in a user profile may be viewed, edited, or deleted by the user, except for usernames.
Intake and assistance-related information is retained according to NAVF’s internal policies and applicable legal, administrative, security, and recordkeeping requirements.
Your Rights
You may request a copy of the personal information NAVF maintains about you. You may also request that NAVF delete your personal information, except for information NAVF must retain for administrative, legal, security, recordkeeping, or operational reasons.
Data Transmission
Information submitted through NAVF’s website may be processed by website security tools, spam detection services, form processing tools, hosting providers, or other service providers used to operate NAVF’s website and services.
Information may also be transmitted to third parties when necessary for an authorized referral or related support services.